cancel
Showing results for 
Search instead for 
Did you mean: 

Some Fedex services missing from shipping quotes

Occasional Contributor

Some Fedex services missing from shipping quotes

We primarily are using our Fedex account for our shipping, and one thing we've noticed is that despite the fact that Fedex Ground has been set to be available as an option, (along w Home Delivery, 2nd Day Air, Express 3-Day Air, and Standard and Priority Overnight as the other options), Fedex Ground is NOT showing up in any of our shipping price quotes, only Fedex Home Delivery along with the other options I mentioned. Now we also use a third party extension called ShipStation, but it gets all of its API info from our Magento, and it has all of the same Fedex shipping options set as they are in Magento, it is identical, and it is only showing Home Delivery and never Fedex Ground in the quotes as well....
Why would Fedex Ground not appear in the shipping pricing quotes when it is enabled literally EVERYWHERE in our settings?? 

3 REPLIES
3 x Certified

Re: Some Fedex services missing from shipping quotes

FedEx returns the list of shipping methods as a response to our API call. The response is based on the total products weight (sum of all the products weight in cart).

So if the total weight is up to 70lbs - Ground Shipping will be shown.

If the weight is more than 70lbs - you can use Home delivery.

And if the weight is above 150lbs - you can use freight methods.

 

Another thing which may help you is setting Residential Delivery option to No.

If this response was helpful to you, consider giving kudos to this post.
If this response solved your problem, click accept as solution to help others solve this issue
Highlighted
Occasional Contributor

Re: Some Fedex services missing from shipping quotes


Sinisa wrote:

FedEx returns the list of shipping methods as a response to our API call. The response is based on the total products weight (sum of all the products weight in cart).

So if the total weight is up to 70lbs - Ground Shipping will be shown.

If the weight is more than 70lbs - you can use Home delivery.

And if the weight is above 150lbs - you can use freight methods.

 

Another thing which may help you is setting Residential Delivery option to No.


OK, I will give that a try and see what happens....

Occasional Contributor

Re: Some Fedex services missing from shipping quotes


Sinisa wrote:

FedEx returns the list of shipping methods as a response to our API call. The response is based on the total products weight (sum of all the products weight in cart).

So if the total weight is up to 70lbs - Ground Shipping will be shown.

If the weight is more than 70lbs - you can use Home delivery.

And if the weight is above 150lbs - you can use freight methods.

 

Another thing which may help you is setting Residential Delivery option to No.


Well, it didn't work. When I turned residential delivery off altogether, the next order I tried quoting the shipping for only had the faster shipping choices available and did not even include Fedex Ground in the quote at ALL. Can't figure out what's going wrong here....