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Error on marketing review edition ?

Error on marketing review edition ?

Hello,

I'm trying to sell a plugin on Magento's Marketplace.

 

I filled up all fields in the marketing review but each time I clicked on "Submit for review" I received the message "An error as occured, try again later". I'm trying for weeks and several times per day but I still get the same message. The same message appears when I try to click on "Save as draft". 

 

What can I do please ?

Tags (2)
13 REPLIES

Re: Error on marketing review edition ?

Hi @Elosi

 

Did you contact market place team ?

If not please try to contact them Contact Us

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Problem Solved Click Accept as Solution!:Magento Community India Forum

Re: Error on marketing review edition ?

Thank you @muk_t but I already did this and I didn't receive any answer. I also tried to get help in Twitter but I didn't receive any answer to. 

 

Does another solution exist ?

Re: Error on marketing review edition ?

Hi @Elosi

 

I will try to find some information for you.

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Problem Solved Click Accept as Solution!:Magento Community India Forum

Re: Error on marketing review edition ?

Thank you very much @muk_t ! If you need more informations and screenshots about the error just let me know !

Re: Error on marketing review edition ?

Hi @Elosi

 

It will be helpful if you update your question with the screenshots and the steps to reproduce.

Note : If there is a section in screenshot with user credentials , make them blur(not visible).

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Problem Solved Click Accept as Solution!:Magento Community India Forum

Re: Error on marketing review edition ?

Here are the steps for reproducing the bug :

 

1st step : I log in my account

2nd step : I click on my product on which it’s written « Ready for marketing review »

3rd step : I enter all the required information (see screenshots below)

 

 

1.png

 

2.png

I entered the supported browsers :

  • Firefox : Windows 41 / Linux 41
  • Chrome : Windows 44 / Linux 44
  • Safari : Mac 9

 

3.png

4.png

Then I click on « Submit for Review ».

 

Error.jpg

 

 

Re: Error on marketing review edition ?

Hi @Elosi, I just shared your issue with our team so they can provide help.

--

Community Manager, Magento
Problem solved? Click Accept as Solution!
Still stuck? Check out our documentation: https://magento.com/resources/technical

Re: Error on marketing review edition ?

Please write in to marketplace@magento.com so that we can help out!

 

Also we tested on our side and cannot replicate the issue you were experiencing. We were able to update the short description and 'save as draft'. So email us so we can look into this further. Thanks!

Re: Error on marketing review edition ?

Thank you very much Sherrie !