How to contact adobe when the extension review stuck on "Awaiting manual QA" ?

[Digital_River]

How to contact adobe when the extension review stuck on "manual QA review" ?. We got an extension submission stuck on the status of "Awaiting manual QA" but never get response. We cannot create a ticket because once we click "submit a ticket" and it always redirect us to login page again ang agian..... 

[zoyascootg16c3]

1. Post your issue on the Adobe Developer Community Forums (https://community.adobe.com/t5/Adobe-Commerce-Formerly-Magento/bd-p/magento). Adobe representatives and other developers in the community may provide assistance or direct you to the appropriate support channels.
2. • Send an email to Adobe's customer support team explaining the issue. You can typically find their support email addresses on the Adobe website or within your Adobe developer account.
3. • Visit Adobe's official support website (https://helpx.adobe.com/support.html) and look for a "Contact Us" or "Get Support" option. There, you may find contact information or a live chat option. Explain your situation and inquire about the status of your extension review.
4.  

[arunkmanhe]

Hi @Digital_River ,

We are also having same issue: two extension's submission stuck on the status of "Awaiting manual QA" but never get response. We cannot create a ticket because once we click "submit a ticket" and it always redirect us to login page. As per last comment from @zoyascootg16c3 , tried the link https://helpx.adobe.com/support.html and theit chat support suggested the email SPPhelp@adobe.com BUT it gives reply from a "Servicedesk-Admin" with a Case number and login access to "adobe.okta.com" interface. With marketplace login, we cannot login to that interface. Any support here is greatly appreciated.

[DopplerEmailMkt]

Hi @arunkmanhe  did you find how to solve it?
I am also in the "Awaiting manual QA" state, and I can't find where I can make a ticket, as you say, the button doesn't work.

[thomaspits]

Hi @DopplerEmailMkt 

Yes, those cases resolved and they have completed the process. Sometimes(recently) the manual QA takes bit long but eventually they will complete it. 

[ronaldogamfca9]

We faced a similar issue before. When your extension is stuck on “Awaiting manual QA,” it usually means it's in the queue for human review, which can take time. Since the ticket system keeps redirecting you to the login page, try using a different browser or incognito mode. If that doesn't work, reach out via the Adobe I/O developer forums or tweet to @AdobeCare on Twitter — they usually respond faster.

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