Customer Satisfaction is equally important to get the sales for an eCommerce store. If a customer is satisfied with your product or services then he refers around 3-4 more people to your online store but if he is not satisfied then he will convince at least 7-10 people to not purchase from you. Return Management is also one of the important parts of customer satisfaction. Effective return management always provides customers with a good shopping experience.
Knowband offers Magento 2 Return Manager which allows you to handle the return requests of your online store with ease. The extension offers 3 return options to the customers i.e., return, refund, and replacement. The customers can choose any of them from the return window popup and can raise the return request. The store admin can approve or deny the request from the back-end of the Magento 2 Return Manager extension. The extension offers a user-friendly interface and can be installed and configured easily without any coding efforts.
Advantages of the Magento 2 Return Manager extension:
- Helps in Increasing Customer Loyalty: Providing your customers a hassle-free return always helps in making the customers loyal to your business.
- Handle Return Requests with Ease: The Knowband's Magento 2 Order Return Manager extension offers an effective return manager by which you can handle all the return, replacement, and refund requests with ease from the back-end.
- Fix Products: When you get a complaint from your customer regarding product return, you get to know about the faults in the products. With the Knowband's Magento 2 Return Product extension, you can get to know these issues and get them fixed to avoid additional returns from your customers.
- Builds Brand Value: By offering hassle-free returns to your customers with the extension, you not only retain your customers but also build brand value for your business.
For more information about this extension, kindly click on the below links:
Magento 2 Return Manager extension
Magento 2 Return Manager extension User Manual