I'm new to Magento and I would like to build extensions.
However I do not find a lot of information about rules regarding the support and upgrades of extensions.
Have I to run free support or can I offer free support & upgrades during 6 months before offering paid one ?
Have you some advices ?
As of now there are two widespread models for support and upgrades:
- free lifetime support and updates
- support periods: extensions come with 3-6 months of support and updates, then customers may extend or renew the support period for a fraction of the extension's price.
Both scenarios are supposedly supported by the upcoming Magento Marketplace, so the choice of the business model would be up to you.