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Support and upgrades

Support and upgrades

Hello, 

 

I'm new to Magento and I would like to build extensions. 

However I do not find a lot of information about rules regarding the support and upgrades of extensions. 

 

Have I to run free support or can I offer free support & upgrades during 6 months before offering paid one ? 

 

Have you some advices ? 

 

Thank you, 

1 REPLY

Re: Support and upgrades

Hi,

 

As of now there are two widespread models for support and upgrades:
- free lifetime support and updates

- support periods: extensions come with 3-6 months of support and updates, then customers may extend or renew the support period for a fraction of the extension's price.

Both scenarios are supposedly supported by the upcoming Magento Marketplace, so the choice of the business model would be up to you.