How to handle a straight exchange in Magento

[J6891]

Hi there,

If there is a customer who has purchased a size L t-shirt and wants to exchange it for a M - what is the best way to process this within Magento? The price is the same.

I'm using Magento Community Edition 1.9.1.1 and also have the Ebizmarts Sage Pay Suite installed, which may or may not be relevant.

TIA

[Dhiren Vasoya]

Hi @J6891

For your requirement, you need to do something like this:

1. Cancel the current order from the admin
2. Create a new order

[Amasty]

Hello!

You can also use a special extension to handle returns and exchanges in Magento. Check out this one https://www.magentocommerce.com/magento-connect/rma-by-amasty-1.html

• Easy RMA request management
• All product types support
• Guest RMA option
• RMA requests per item
• Unlimited custom statuses

[karenlovem]

So a credit memo is created for a return and then applied to a new order?

It seems like the RMA process of accepting a return is not at all connected to refunding the item. Is this corect?

ie: We must approve and accept a returned item in the RMA. Then go to Invoice > Credit Memo to issue the refund?

[joykristof]

Hi,

Yes, Magento RMA extension is the best solution to manage the return, refund and replacement request of the customer.

The feature of Magento RMA:

1. Return extension allows the admin to add the own return policy from the back-end.

2. The Admin can add the own return reasons.

3. With the help of the Magento RMA, the store admin can see pending return requests and active return requests on separate lists.

4. The Admin can approve or deny the return request of the customer.