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How to handle a straight exchange in Magento

How to handle a straight exchange in Magento

Hi there,

 

If there is a customer who has purchased a size L t-shirt and wants to exchange it for a M - what is the best way to process this within Magento? The price is the same.

 

I'm using Magento Community Edition 1.9.1.1 and also have the Ebizmarts Sage Pay Suite installed, which may or may not be relevant.

 

TIA

3 REPLIES

Re: How to handle a straight exchange in Magento

Hi @J6891

 

For your requirement, you need to do something like this:

  1. Cancel the current order from the admin
  2. Create a new order


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Re: How to handle a straight exchange in Magento

Hello!

You can also use a special extension to handle returns and exchanges in Magento. Check out this one https://www.magentocommerce.com/magento-connect/rma-by-amasty-1.html

 

  • Easy RMA request management
  • All product types support
  • Guest RMA option
  • RMA requests per item
  • Unlimited custom statuses
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Re: How to handle a straight exchange in Magento

So a credit memo is created for a return and then applied to a new order?

 

It seems like the RMA process of accepting a return is not at all connected to refunding the item. Is this corect?

 

ie: We must approve and accept a returned item in the RMA. Then go to Invoice > Credit Memo to issue the refund?