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Insight in percentual returns orders

Insight in percentual returns orders

Hello everyone,


This week I've started my internship at an E-commerce company which makes use of the Magento admin panel. My research is about optimalising the return proces and minimalising the amount of returns overall. I was wondering if there are any reports available within Magento which for example show things like:

- How many % of orders get returned?

- Percentual returns per product?

- How many customers that return goods want a refund and how many customers want a substitute product?


My boss is very busy and I don't want to bother him too much with these kind of questions so I figured I'd give the forum a shot! I hope anyone can help me out, thanks in advance