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Magento 1.9 order on hold on customer account page, no option to proceed to payment again

Magento 1.9 order on hold on customer account page, no option to proceed to payment again

The customer has placed the order and is taken to the payment portal. Customer cancels payment and returns to store. The product is now "on hold". There is no option for the customer to re-order or to fulfil payment. The customer can only "view the order" on their account with no further options. 

 

Is there a way for customers to continue with payment for product that is on hold? 

OR for the product to be put back in stock without "on hold" status?

1 REPLY 1

Re: Magento 1.9 order on hold on customer account page, no option to proceed to payment again

Hi @safiyya_laher,

we have extensions for customers can save the product in their dashboard and they can able to view it and another one extension is customer can reserve their order without out of stock of the product in store.you can check this below two links.

https://bootsgrid.com/product/magento-2-save-for-later/

https://bootsgrid.com/product/magento-2-temporary-orders/

 

https://bootsgrid.com/product/magento-1-save-for-later/

 

 

If my answer is useful you give kudos and accept as solution