cancel
Showing results for 
Search instead for 
Did you mean: 

Problem with reviews and ratings

Problem with reviews and ratings

Hello,

I have some problems with reviews and ratings, the users can't review the products because the #review-product doesn't work

 

Example:
https://www.skinlosophy.com/banila-co-it-fresh-lip-eye-remover-purity.html


When you click on Be the first to review this product it doesn't work

 

By other way, I create an review in the backoffice and it shows good.

https://www.skinlosophy.com/etude-house-play-101-pencil-50.html

 

Can someone help me please?

Cheers,

5 REPLIES

Re: Problem with reviews and ratings

Hello @PeterSEO 

 

When I look at your product pages, I don't see the review form at all. I can see the review tab in the code but it won't show up on the page. So the problem is not in the links like with  #review-form at the end. Once the reviews tab and form are available for users, these links should also work.

Was my answer helpful? You can accept it as a solution.
200+ professional extensions for M1 & M2 with free lifetime updates!
Tags (1)

Re: Problem with reviews and ratings

Hello,

 

Thanks for your fast answer.

 

In all products pages have the "Be the first to review this product" but don't work.

 

I don't understand your solution sorry, my english is limited.

 

Can you explain me again please?

 

Thanks a lot.

 

 

Re: Problem with reviews and ratings

Hi @PeterSEO 

 

I viewed you product page link and found that review tab have css property display :none that's why it's not showing. If you can fix it my going to file yourtheme/template/catalog/product/view.phtml and find div having class 'box-additional' and remove style : dislay:none from it. It'll work. 

Also if you see page source of product page you can find this div having css display:none. 

 

If you statisfied by me answer, don't forgot to give kudos

 

Thanks

 

Nirmal (nirmalkirpa@gmail.com)
Magento Freelancer

Re: Problem with reviews and ratings

Hello,

 

Thanks so much! I didn't see it omg..

 

The trobule now is that when I fill the review, it redirects the users to the checkout, really strange..


Cheers,

Re: Problem with reviews and ratings

Hi @PeterSEO 

 

Smiley Happy Problem is review form is in product add to cart form that why it's adding product to cart and redirect to checkout page.

 

 

Thanks

Nirmal (nirmalkirpa@gmail.com)
Magento Freelancer