Sold quantity figure is skewed with cancelled orders
Our ‘sold quantity’ figure is incorrect as products have been sold and then cancelled rather than credited. This has happened as the order was written as a pro forma and for whatever reason was later cancelled. Cancelling the order puts the stock back into inventory but does not reduce the qty sold. This means it skews our sales figures. Does anyone know of a way of reducing the quantity sold for these orders so our sales figures are accurate. Is this a known issue wwithin maganeto? We are using the magento community edition.