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Terrible Issue! Customer Group defaults to General so pricing is wrong

Terrible Issue! Customer Group defaults to General so pricing is wrong

We have a problem with the trade accounts and needs fixing ASAP.

 

Once a customer signs up for a "trade account" we need to activate the account.

 

  1. For some reason as soon as we activate the account the price group changes for the account and we can’t change it back - it goes back to the "General (customer group)" -- which has pricing seen by all public  

Can't find out where / how to fix and our developers are out of office! 

 

We are running a launch ad campaign for our new catalogue and so we have a drive to push more customers/sales through our website online for that specific 'trade account' group.

 

www.americandreamextensions.com 

1 REPLY

Re: Terrible Issue! Customer Group defaults to General so pricing is wrong

Hi @americandream,

 

Which exactly version of Magento are you using?

Can you show/share the step by step process you are following to assign the customers new group and how it fails?

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