Assign specific tickets to teams

[Bob_Reyes]

Hi community, by any chance do you guys know what extension allows me to assign specific tickets to a single department and members? I think it would speed up our productivity a lot, so definitely need that one. Thanks in advance!

[Aheadworks]

Here is the module you need. The Help Desk Ultimate extension by Aheadworks enables you to assign ticket to different department and even particular agents either automatically or manually. Look at the demo store please and the functionality description on the product page.

Product page - https://goo.gl/VmucJ9

Demo store - https://goo.gl/oNhRo4

[UVdesk]

Hi Bob,

You can check UVdesk Helpdesk by which you can automatically assign specific tickets to a single department and members.

Thanks & Regards 

[HUNASOFT]

Hi

You can try the Helpdesk Pro

It allows you to assign tickets to departments automatically. The REST Api is also available so you can build a mobile app for it.

[Maikabui]

Hi guys,

I suggested Magento 2 Help desk Extension which will help you assign specific tickets to teams. Let's check detail Help Desk Extension Features to explore:

Sale off -50% until to 08/31/2017. You save $100.00

Price: $99.00

Utilize ticket system, bring a powerful and flexible solution for Store Support! With Magento 2 Help Desk Extension, it helps you to collect all request, inquiries, offline chat messages, email in one place. All messages will be assigned to the proper department without leaking information.

• Live Chat With Many Customer At Once
• Fast & Smart Workflow To Minimize Time Wasted
• Fully Responsive On Mobile, Tablet, Laptop & Desktop
• Offer Multiple Ways For Customer To Get Support
• Create Unlimited Departments, Agents, and Categories
• Clear User-friendly Interface
• Easy To Create Ticket & Fast Submit
• Solve urgent tickets first based on Priorities
• Check Ticket Status, Quick Reply or Close a ticket
• Autosave history and easy to Check ticket history
• Satisfaction Star Rating
• Quick Responses With Answer Shortcut
• Ticket auto-expiration & Auto-reminder
• Assigning tickets to the right manager or department fast
• Spam Protection
• Advanced reports
• Set Permission For Each Department
• Tailored for Multistore installations
• Connect With Mailboxes
• Fast speed with Magento Block Caching

Note: You will get Free Magento Installation Service for all paid Extensions on Landofcoder.

I hope that this extension can help your site work perfectly.

[gunjitajosee83]

Hello Bob, 

Greetings!

I would like to recommend the following extension-

Magento 2 Helpdesk

This extension is exactly what you need to streamline the work process and enhance productivity as mentioned in your query. 

• It offers a dedicated centralized system to manage the requests. 
• Supports Unlimited Service Requests.
• Easy ticket assignment process.
• Merge and Split tickets.
• Email Piping and Activity log. 
• SLA Management, 
• FAQ and Knowledgebase. 

Thanks and Regards!

Gunjita