Hi community, by any chance do you guys know what extension allows me to assign specific tickets to a single department and members? I think it would speed up our productivity a lot, so definitely need that one. Thanks in advance!
Here is the module you need. The Help Desk Ultimate extension by Aheadworks enables you to assign ticket to different department and even particular agents either automatically or manually. Look at the demo store please and the functionality description on the product page.
Product page - https://goo.gl/VmucJ9
Demo store - https://goo.gl/oNhRo4
You can check UVdesk Helpdesk by which you can automatically assign specific tickets to a single department and members.
Thanks & Regards
You can try the Helpdesk Pro
It allows you to assign tickets to departments automatically. The REST Api is also available so you can build a mobile app for it.
I suggested Magento 2 Help desk Extension which will help you assign specific tickets to teams. Let's check detail Help Desk Extension Features to explore:
Sale off -50% until to 08/31/2017. You save $100.00
Utilize ticket system, bring a powerful and flexible solution for Store Support! With Magento 2 Help Desk Extension, it helps you to collect all request, inquiries, offline chat messages, email in one place. All messages will be assigned to the proper department without leaking information.
Note: You will get Free Magento Installation Service for all paid Extensions on Landofcoder.
I hope that this extension can help your site work perfectly.