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Since some of those features/entites can be managed by Magento (Magento isn't an ERP or a CRM) which kind of solution are you looking for?
Normally your ecosystem of software can be as complex as you need (Store, ERP, CRM, PIM, HelpDesk, etc).
thanks for your return,
Yes, Magento is not an ERP or CRM and I don't have one.
My orders can be realized, in my e-commerce, online, or offline, so I seek a software the most compatible with Magento to manage the orders, for example, Magestore, Odoo, OroCommerce,...
What are the main difference between theses applications ?
I don't have the same experience with those apps and Magento so I can't be fair enough but, basically:
Maybe before start to lookinf for software you could need to try to write in paper all your needs, all your must and then try to see which software solution fits better.
I know isn't easy or fast but you will need some I+D time.
(my 2 cents)