Just curious to know, what type of service you are looking for?
As there are options where you can integrate online chat service on your store and you can reply to the customers through your mobile phone.
As far as Facebook messages are considered, you can turn on the Messenger of your page, and you can reply to the messages through your Messenger.
If you can explain, then we will be able to help you more here.
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If you are looking for a functional live chat extension, I'd like to suggest Magento 2 Live Chat Extension by Landofcoder as the best choice. This extension enables you to chat directly with your customers and clarify their questions about the products and service. With a lot of fantastic features, this module will satisfy you and your clients.
Visit the site to get more details of the extension.
Hope that it is helpful to you.
Instead of outsourcing you can add a Facebook Chatbot to your website and that Chatbot will be replying to your customers on your Facebook Page. You can check out our extension here.
We’ve used Artificial Intelligence and Natural Language Processing (NLP) in order to deliver instant answers to users in response to their messages and requests.
Feel free to reach out to us if you have any queries.
Instead of outsourcing the services, I would suggest you to integrate live chat option in your store. This is a budget-friendly option and can even help you create a better customer relationship. There are extensions. Social messenger module is one such option that can incorporate the social chat box at your site. So, the customers can directly contact you via their social media account.
You can use the Zendesk Chat extension that pulls out customers' data (phone number, email address, and name) if they are logged in for your convenience so that you can refer to that information whenever you need it.
Also, it reduces the influence of the third-party code on your website performance.
Zendesk chat itself has history and analytics so it is easier for you to gather and analyze that data for your needs.
I believe this Magento 2 Help Desk extension will be the most essential extension you can install.
It helps you to collect all requests, inquiries, offline chat messages, emails in one place.
All messages will be assigned to the proper department without leaking information. Furthermore, utilize the ticket system is very important to bring a powerful and flexible solution for Store Support in Magento.
Full features includes:
I think you should consider 3 essential extensions into your flower site to address above matters as belows:
I bet that these tools help you a lot in your business and save your time also.