I own an online flower shop. I get three to four orders on daily basis, but most of the responses I get on my social media are the questions about flowers and my services and now I am thinking to outsource chat support for my website to address the queries of my customers.
Hello Alice Watson,
Hope you are doing well. As you get the queries about the flowers from the Social Media then I would suggest you a system which can convert the post and comment made by the users on your Official Company Pages on the Social Media into Tickets and when you will reply to those tickets then those will get posted on your Official Company Pages on the Social Media as a reply automatically. List this none of the post, comments about the flowers will not be missed. You can check Form Builder App from UVdesk
For your request, I have a suggestion for you:
+ First, you can use Magento 2 FAQ Extension to create the list of frequently questions where your customers search answer with ease.
+ Secondly, you can purchase Magento 2 Help Desk Extension. This extension helps you to collect all request, inquiries, offline chat messages, email in one place. Moreover, all messages will be assigned to the proper department without leaking information.
The customer can create ticket easily on front-end or email support team's address. Also, the ticket can be created by admin the backend. Once a ticket is submitted, it will be logged to ticket grid section in the backend. In the ticket grid, agents can set ticket priority, tie tickets to orders and more.
Especially, our Magento 2 Help Desk Extension could be automated that allows you to send notifications, changing priority, and much more.
If you want to looking for other extensions for your store, you can go to landofcoder.com to get more information. In case, you need any help, pls feel free to contact us and our dev help to meet your desire.
Hope you are doing well!
Regarding your question of chat support extension to help you address the queries of your customers. LandOfCoder offers a matched choice for you. Magento 2 Help Desk Extension. You can learn about its features in the following list:
It is now for sale with $130, and you can get free installation on the website by our developer. In case you want to get more features for the extension, feel free to contact us and our developer will work on that to meet your demand.
Take a look at Chatbull.
We use it and it works very well.
I can also second Amasty's extension. We use A LOT (15 or so) of their products.
Install this Magento extension HelpCrunch Live Chat
It works both for support and sales. You will be able to: