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One Shipping fee for Multiple items in one box

One Shipping fee for Multiple items in one box

We have a store that presently uses UPS. The one problem we are seeing is when a customer orders more than one product and we want to ship all those products in one box the UPS software still charges shipping on each item as if they were being shipped in separate boxes. If we are working with a customer on the phone this is not a problem. But when they are buying on the store I have no doubt that we lose orders when the very high shipping costs appear during the order process.  I am not sure if this is a UPS issue or a setting in Magento but either way we need to correct this.

 

Is there any product  available to correct this.

2 REPLIES

Re: One Shipping fee for Multiple items in one box

Hi,

 

So do you also want your customers to pay per item for shipping charges ? Or you want UPS to charge one time for a single order ?

 

Regards

Pulkit Seth

Re: One Shipping fee for Multiple items in one box

Exactly what I want to know

 

They get 2 or more items and it charges shipping for EACH.

 

One is $9.00 shipping, then the same part (just quantity 2) makes it $18.00 shipping.  Need to get it to realize to charge one time shipping