I'm in search of an extension that supports chatting and answering many customers' tickets at the same time and it has to be fast. Chat history autosave function would be nice, too. Please help me pick the best one out there. Thanks in advanced!
Something like Zendesk? Or you are looking for a different solution?
You can try the Help Desk Ultimate extension by Aheadworks. It is powerful enough to process multiple tickets by multiple departments and agents simultaneously and save all chat and ticket status history.
Here is the product page - https://goo.gl/uNjg2d
If you are looking for an extension that supports chatting and answering many customers' tickets at the same time and it has to be fast and also Chat history autosave, I would like to suggest you MAGENTO 2 HELP DESK EXTENSION. Beside the functions you need, this extension comes with many other awesome features, such as: