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What's the best live chat extension for Magento?

What's the best live chat extension for Magento?

I'm looking for something that allows me to provide live chat support to my customers but that also works well alongside with Magento. Thanks in advance!

8 REPLIES

Re: What's the best live chat extension for Magento?

Hi @quittingthematrix90_quittingthematrix90,

 

I guess you should choose the option that works better for you. I'm not sure if there is just a better alternative.

Maybe you can start looking here: https://marketplace.magento.com/catalogsearch/result/?q=chat#q=chat&idx=m2_cloud_prod_default_produc...

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Re: What's the best live chat extension for Magento?

Hello,

Use zopim.

It will provide one script and you just neeed to add that js into your site.


Hope it will help you.

Re: What's the best live chat extension for Magento?

Thanks for the suggestion! I will test it and follow up on how things went for my site, once again, thank you!

Re: What's the best live chat extension for Magento?

I will explore the marketplace and test different options, so I can find which one I like the most and works the best for my site, thanks!

Re: What's the best live chat extension for Magento?

Ok, I explored many different options and searched through different suggestions and reviews in the internet, and I think I'm going to give Kayako's solutions a try. They have a live chat software, but I also noticed that they have a knowledge base software that will be a good match for my business: https://www.kayako.com/help-desk-software/knowledge-base

As they offer me a 14-day free trial, I will test it for a while and report back, because I'd like to see how well both solutions work, because I want to bring my customers a better customer support, and I think that the live chat functionality + knowledge base help center will give me an edge.

Re: What's the best live chat extension for Magento?

If you use zopim then it is aslo free for 1 agent.

Hope it will help you.

Re: What's the best live chat extension for Magento?


@Sunil Patel wrote:
If you use zopim then it is aslo free for 1 agent.

Hope it will help you.

I will check it out as well, thanks!

Re: What's the best live chat extension for Magento?

Hi, 

 

LiveChat has an integration with Magento and it works pretty well. The integration is free, you only need to pay for the application (https://marketplace.magento.com/livechat-livechat-inc.html).