I am looking for an extension where I can add a comments type system to each customer's attribute profile in the zpanel that my admins can use to put in notes for each customer. My customer service people can use this as a mini-crm type system where they can document every phone interaction with the customer for a permenant record. I like the functionality (at a mininum) how the comments system now works in the ORDER VIEW page but would love a little more power.
Does anyone know of an extension that does at least this?
If I reed you correctly, Our Help Desk Ultimate extension is able to help you.
It provides an excellent opportunity for your support to send notifications to customers, track and analyze support activities.
You can also have a look at the Advanced Help Desk extension for Magento. You will have an advanced ticket support system. The extension allows to create departments and assign operators to them. Your customers will be able to submit new and see replies on existing tickets. Thus customer can link an order to the ticket or ask a general question.
Hope this helps!
If you are seeking an extension that supporting to add in comments system into customer account for backend, you can't miss Help Desk extension for magento 2. Because beside the function you need, it offers you a huge range of fantastic features.
If you do not trust me, pleased take a look at the below benefits it brings about: