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Error while downloading downloadable Products

Error while downloading downloadable Products

Hallo liebe Community,
 
bei meinem Online-Shop haben sich einige Kunden beschwert, dass die Downloads bei ihnen abbrechen.
In dem Shop gibt es digitale Produkte mit knapp 2GB Dateigröße. 
 
Ich finde dazu leider nichts im Web und auch die Logs helfen mir nicht wirklich weiter.
 
Kennt das Problem jemand oder hat jemand einen Tipp?
 
Viele Dank
-------------------

Browser Error:

"Unknown Network Error". Google Chrome, aktuelle version.
Nach 42 Minuten.. die Files hatten jeweils schon an die 1,2 GB gedownloaded, also erst 50% –  60% von der gesamt ZIP Datei.


Strato Managed Server Log:

2015-04-23T02:53:51+00:00 ERR (3): Notice: Constant DS already defined  in /pages/73/24/d0009648/home/htdocs/app/Mage.php on line 27
2015-04-23T02:53:51+00:00 ERR (3): Notice: Constant PS already defined  in /pages/73/24/d0009648/home/htdocs/app/Mage.php on line 28
2015-04-23T02:53:51+00:00 ERR (3): Notice: Constant BP already defined  in /pages/73/24/d0009648/home/htdocs/app/Mage.php on line 29
2015-04-23T02:53:52+00:00 ERR (3): Notice: Array to string conversion  in /pages/73/24/d0009648/home/htdocs/lib/Varien/Filter/Template.php on line 138
2015-04-23T02:53:52+00:00 ERR (3): Warning: getimagesize(Array) [<a href='function.getimagesize'>function.getimagesize</a>]: failed to open stream: No such file or directory  in /pages/73/24/d0009648/home/htdocs/lib/Varien/Image/Adapter/Abstract.php on line 87
2015-04-23T02:53:52+00:00 ERR (3): Warning: getimagesize() [<a href='function.getimagesize'>function.getimagesize</a>]: http:// wrapper is disabled in the server configuration by allow_url_fopen=0  in /pages/73/24/d0009648/home/htdocs/lib/Varien/Image/Adapter/Abstract.php on line 87
2015-04-23T02:53:52+00:00 ERR (3): Warning: getimagesize(http://www.-------domain-removed-------/skin/adminhtml/default/default/images/wysiwyg/skin_image.png) [<a href='function.getimagesize'>function.getimagesize</a>]: failed to open stream: no suitable wrapper could be found  in /pages/73/24/d0009648/home/htdocs/lib/Varien/Image/Adapter/Abstract.php on line 87



Magento log:

[Thu Apr 23 11:40:12 2015] [warn] [client 108.61.122.0] mod_fcgid: stderr: Stack trace:, referer: http://-------domain-removed-------/index.php/admin/
[Thu Apr 23 11:40:12 2015] [warn] [client 108.61.122.0] mod_fcgid: stderr: #0 /pages/73/24/d0009648/home/htdocs/app/Mage.php(222): Mage::throwException('Mage registry k...'), referer: http://-------domain-removed-------/index.php/admin/
[Thu Apr 23 11:40:12 2015] [warn] [client 108.61.122.0] mod_fcgid: stderr: #1 /pages/73/24/d0009648/home/htdocs/app/Mage.php(31): Mage::register('original_includ...', '/pages/73/24/d0...'), referer: http://-------domain-removed-------/index.php/admin/
[Thu Apr 23 11:40:12 2015] [warn] [client 108.61.122.0] mod_fcgid: stderr: #2 /pages/73/24/d0009648/home/htdocs/cron.php(31): require('/pages/73/24/d0...'), referer: http://-------domain-removed-------/index.php/admin/
[Thu Apr 23 11:40:12 2015] [warn] [client 108.61.122.0] mod_fcgid: stderr: #3 /pages/73/24/d0009648/home/htdocs/index.php(89): include('/pages/73/24/d0...'), referer: http://-------domain-removed-------/index.php/admin/
[Thu Apr 23 11:40:12 2015] [warn] [client 108.61.122.0] mod_fcgid: stderr: #4 {main}, referer: http://-------domain-removed-------/index.php/admin/
[Thu Apr 23 11:40:12 2015] [warn] [client 108.61.122.0] mod_fcgid: stderr:   thrown in /pages/73/24/d0009648/home/htdocs/app/Mage.php on line 594, referer: http://-------domain-removed-------/index.php/admin/
[Thu Apr 23 11:40:19 2015] [warn] [client 81.169.144.0] mod_fcgid: stderr: PHP Fatal error:  Uncaught exception 'Mage_Core_Exception' with message 'Mage registry key "original_include_path" already exists' in /pages/73/24/d0009648/home/htdocs/app/Mage.php:594, referer: http://-domain-removed.com/index.php/admin/
1 REPLY

Re: Error while downloading downloadable Products

Hallo,

 

ein solches problem hatte ich bisher noch nicht.

Ich bin mir auch nicht sicher ob die logdateien von Ihnen den zeitpunkt des fehlers abbilden.

 

Ich rate mal ins blaue, vielleicht hilft es ja Smiley Wink

42 Minuten für 1,2 GB kommt mir sehr langsam vor.

Der download wird in magento ja quasi durch php durchgeleitet. max_execution_time fällt mir da ein.

 

Bricht der browser (alle browser?) immer an der gleichen stelle ab?

Mit freundlichen Grüßen, Sebastian Keutmeier