Kontaktformular E-Mail

[Stefan79]

Wenn ich eine Anfrage über das Kontaktformular stelle und absende, dann bekomme ich selber zwar eine Benachrichtung, weil ich unter Kontake bei E-Mail Optionen "Sende E.Mails an" die Adresse hinterlegt habe, aber der Absender bekommt ja keine E-Mail. Der Absender der die Kontaktanfrage gestellt hat, sollte ja eigenlich eine E-Mail bekommen ala: "Vielen Dank für Ihre Nachricht....."

Kann mir jemand bitte helfen?

Viele Grüße

Stefan

[KentChr_DK]

Hallo @Stefan79,

Have you setup the mail template for the contact formular ?

On the Admin menu, select System > Transactional Emails.
1. Click the Add New Template button.
2. In the Template list, select a default template from the list of predefined templates.
3. If necessary, set the Locale to the store language.
4. Click the Load Template button.

Before the template can be used, the configuration must be updated with the name of the new template. Refer to the path that you recorded in Step 1 when updating your configuration with the name of the new template.

1. On the Admin menu, select System > Configuration.
2. In the panel on the left, under Sales, select Sales Emails.

Let me know if this helps

[Stefan79]

hi KentChr_DK

thank`s a lot for your help. I did Step 1 - 4

1. Click the Add New Template button.
2. In the Template list, select a default template from the list of predefined templates.
3. If necessary, set the Locale to the store language.
4. Click the Load Template button.

But when I go to this steps:

1. On the Admin menu, select System > Configuration.
2. In the panel on the left, under Sales, select Sales Emails.

It doesn`t work. I think it could be because this are the Sales Emails. I can`t refer to contact. There are only: Bestellung, Bestellkommentare, Rechnung, Rechnungskommentare, Versand, Versandkommentare, Gutschrift, Gutschriftenkommentare. But not the contact formular.  I thougt the contactformular is at System > Allgemein > Kontakte. There I have a E-Mail Adress, and the person who submits the contact formular does not receive notification. But I get an E-Mail at the adress I deposited on System > Allgemein > Kontakte > Sende E-Mails an

best regards

[KentChr_DK · Accepted solution]

HI @Stefan79,

Sorry for the late reply.

I think you have done all correct, and the "Contact-mail" dosent need to be selected, as with the sales emails.

You can check the very easy, try to use the contact formular on your site, and check the mail you receive, is this the mail template you setup.

Sorry for the misunderstanding.

Let me know if you need more help, otherwise remember to mark this question as solved