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Update to 1.9.3.6 update to version 1.9.3.6 no more emails will be sent.

SOLVED

Update to 1.9.3.6 update to version 1.9.3.6 no more emails will be sent.

Hello,

After update to version 1.9.3.6 update to version 1.9.3.6 no more emails will be sent..

2017-11-08T14:38:01+00:00 ERR (3):
exception 'Exception' with message 'This letter cannot be sent.' in /home/www/XXXX/htdocs/app/code/core/Mage/Core/Model/Email/Template.php:374
Stack trace:
#0 /home/www/XXXX/htdocs/app/code/core/Mage/Core/Model/Email/Template.php(509): Mage_Core_Model_Email_Template->send(Array, Array, Array)
#1 /home/www/XXXX/htdocs/app/code/local/Customweb/Isr/Model/Core/Email/Template/Mailer.php(46): Mage_Core_Model_Email_Template->sendTransactional('14', 'sales', Array, Array, Array, '1')
#2 /home/www/XXXX/htdocs/app/code/core/Mage/Sales/Model/Order/Invoice.php(846): Customweb_Isr_Model_Core_Email_Template_Mailer->send()
#3 /home/www/XXXX/htdocs/app/code/local/Customweb/Isr/Model/IsrInvoice.php(69): Mage_Sales_Model_Order_Invoice->sendEmail()
#4 /home/www/XXXX/htdocs/app/code/core/Mage/Sales/Model/Order/Payment.php(1089): Customweb_Isr_Model_IsrInvoice->authorize(Object(Mage_Sales_Model_Order_Payment), 11.9)
#5 /home/www/XXXX/htdocs/app/code/core/Mage/Sales/Model/Order/Payment.php(342): Mage_Sales_Model_Order_Payment->_authorize(true, 11.9)
#6 /home/www/XXXX/htdocs/app/code/core/Mage/Sales/Model/Order.php(896): Mage_Sales_Model_Order_Payment->place()
#7 /home/www/XXXX/htdocs/app/code/core/Mage/Sales/Model/Order.php(1114): Mage_Sales_Model_Order->_placePayment()
#8 [internal function]: Mage_Sales_Model_Order->place()
#9 /home/www/XXXX/htdocs/app/code/core/Mage/Core/Model/Resource/Transaction.php(105): call_user_func(Array)
#10 /home/www/XXXX/htdocs/app/code/core/Mage/Core/Model/Resource/Transaction.php(159): Mage_Core_Model_Resource_Transaction->_runCallbacks()
#11 /home/www/XXXX/htdocs/app/code/core/Mage/Sales/Model/Service/Quote.php(189): Mage_Core_Model_Resource_Transaction->save()
#12 /home/www/XXXX/htdocs/app/code/core/Mage/Sales/Model/Service/Quote.php(249): Mage_Sales_Model_Service_Quote->submitOrder()
#13 /home/www/XXXX/htdocs/app/code/core/Mage/Checkout/Model/Type/Onepage.php(815): Mage_Sales_Model_Service_Quote->submitAll()
#14 /home/www/XXXX/htdocs/app/code/core/Mage/Checkout/controllers/OnepageController.php(599): Mage_Checkout_Model_Type_Onepage->saveOrder()
#15 /home/www/XXXX/htdocs/app/code/core/Mage/Core/Controller/Varien/Action.php(418): Mage_Checkout_OnepageController->saveOrderAction()
#16 /home/www/XXXX/htdocs/app/code/core/Mage/Core/Controller/Varien/Router/Standard.php(254): Mage_Core_Controller_Varien_Action->dispatch('saveOrder')
#17 /home/www/XXXX/htdocs/app/code/core/Mage/Core/Controller/Varien/Front.php(172): Mage_Core_Controller_Varien_Router_Standard->match(Object(Mage_Core_Controller_Request_Http))
#18 /home/www/XXXX/htdocs/app/code/core/Mage/Core/Model/App.php(365): Mage_Core_Controller_Varien_Front->dispatch()
#19 /home/www/XXXX/htdocs/app/Mage.php(684): Mage_Core_Model_App->run(Array)
#20 /home/www/XXXX/htdocs/index.php(83): Mage::run('', 'store')
#21 {main}

2 REPLIES

Re: Update to 1.9.3.6 update to version 1.9.3.6 no more emails will be sent.

Hi @swissbull,


I'm not sure from one version you made the upgrade but according with the error message I would check 2 details:

  1. Check if System > Configuration > System > Mail Sending Settings > Disable Email Communications is set as "No"
  2. Validate your custom email template and be sure the email has Subject.

 

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Re: Update to 1.9.3.6 update to version 1.9.3.6 no more emails will be sent.

Hi Damian,

 

Works great, thanks for your help  Smiley Happy