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Can't install SMTP Pro extension or any other extension

SOLVED

Can't install SMTP Pro extension or any other extension

Running Community Edition 1.9.1 on Ubuntu Server 14.04.1 LTS

 

If I try to install ASchroder_SMTPPro through Magento Connect, the extension will be downloaded, I'll see the message about checking for dependencies, and that's it - nothing else happens.

 

I've tried "mage install" too. I'll only get as far as "checking dependencies", then I get dumped back out to a shell prompt.

 

Help! I'm not seeing any error messages Smiley Sad Smiley Sad

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8 REPLIES

Re: Can't install SMTP Pro extension or any other extension

Anyone? *bump*

Re: Can't install SMTP Pro extension or any other extension

This is getting ridiculous Smiley Sad

 

I just nuked and COMPLETELY reinstalled Magento - version 1.9.2 this time, old one was 1.9.1.1. Dropped the database and recreated it; deleted the Magento install on my web server and started fresh.

 

No love.

 

My mail server requires SMTP authentication. Magento will not be able to send mail through it without SMTP authentication turned on and I need to be able to send emails to customers.

 

I wasn't sure whether it was a permissions issue, but I don't think it is now; I opened up permissions as discussed here http://devdocs.magento.com/guides/m1x/install/installer-privileges_after.html

The big problem is that I'm not seeing any error messages even when installing manually, from a shell prompt, on the server.

I don't want people to fix the problem for me - I just need a little guidance so I can diagnose and fix it myself.

 

Thanks

Re: Can't install SMTP Pro extension

Hello @stevesobol

Your problem might be specific, so it's better to contact the developer for guidance.

You can also have a look at this extension https://amasty.com/magento-smtp-email-settings.html

 

Was my answer helpful? You can accept it as a solution.
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Re: Can't install SMTP Pro extension or any other extension

Bah. Stupid forum only changed the subject on my original reply. I can't install any other extension using mage or Magento Connect, either.

Re: Can't install SMTP Pro extension

@Amasty I wasn't clear - I did some more testing - it's ANY extension I try to install that has the problem.

 

Magento Inc has been rather useless. Ok, I don't have a problem with them saying "We don't support Community Edition even if you're willing to pay us" - and I appreciate them saying "talk to one of our certified developers" - but they're flaming idiots. If you go to the directory, there is no contact information - and support was strangely silent after I pointed that out to them.

Want to make some money doing Magento consulting? I'm certainly willing to pay to get this resolved, as it affects paying clients. I just want the problem fixed. Smiley Happy

 

Thanks for listening. steve@LobosStudios.com if you want to help me fix this problem - I've gotten no help from the community and have no reliable way of contacting developers (I Tweeted one who is somewhat local to me - no answer though).

Re: Can't install SMTP Pro extension

SOLVED! http://magento.stackexchange.com/questions/24120/unable-to-install-any-extension-using-magento-conne...

 

Try this may be its use full to you. It solved my problem.
Go to downloader/lib/Mage/Archive/Helper/File/Gz.php in your Magento directory
and replace

"$this->_fileHandler = @gzopen($this->_filePath, $mode);"

with

"$this->_fileHandler = @gzopen64($this->_filePath, $mode);"

Re: Can't install SMTP Pro extension

http://community.magento.com/t5/Installing-Extensions/Magento-connect-stucks-at-Checking-dependencie...

According to this forum post, where I was given a link to the Stackexchange page with the solution, and where I subsequently asked where to file a bug report... the issue is actually with PHP, not Magento.

 

Copying and pasting the links here:

 

Re: Can't install SMTP Pro extension

Sorry to have missed this thread previously @stevesobol, but glad to have helped you get things sorted!

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