Paytrace and Zip Code Error - PayTrace Payment Gateway Magento 2
Has anyone here had issues with the Elsner PayTrace Payment Gateway Magento 2 extension?
Customer enters their payment info and when they submit they get a zip code error. (We're seeing this mainly with Canadian zip codes) Every time they click submit, on the paytrace side the order # and payment gets accepted. On the Magento side we get nothing, then when it does got through, we can see a gap in order numbers but not the error orders.
Ex from a customer today: He kept hitting the submit order button and kept getting the “billing zip code” error. His credit card was charged 5 times and a Magento order number was assigned on paytrace, yet there is no actual order created in Magento.
Any insight to what might be going on would be helpful.