cancel
Showing results for 
Search instead for 
Did you mean: 

New order not received

New order not received

Hi,

I am using CE version 1.9.

When i place an order in my store the confirmation email is sent and received ok but the products purchased are not listed in the email. I am not using any email overrides. I have tried sending an invoice as well but i have the same issue.

I am using a third party template (istudio7), could this be the issue?

6 REPLIES

Re: New order not received

@paulhazell

 

Third Party Template should the reason of the issue you are having. Disable it and try placing the order.

Found something useful, please give "Kudos" or "Accept as Solution" for Token of Appreciation.
Free Magento Extensions : https://magecomp.com/free-magento-extensions.html

Re: New order not received

I've tried that but i still have the same problem.

Re: New order not received

@paulhazell

 

You need to disable the Studio 7 extension not only template.

Found something useful, please give "Kudos" or "Accept as Solution" for Token of Appreciation.
Free Magento Extensions : https://magecomp.com/free-magento-extensions.html

Re: New order not received

And when you open any order under Sales > Orders, all the purchased items is listed there as lines in the box "Items Ordered"?

 

 

-- Best regards --
Kent Christiansen / @KentChrDK / Magento Certified Solution Specialist / Visit my site (DK)

Re: New order not received

Yes correct. The items are listed under orders in the backend, just not in the emails to the customer or to the admin.

 

Re: New order not received

Hi @paulhazell,

 

Have you made any customization to the mail templates ?

And there maybe made an error deleting some code ?

 

Should look like this (new order template in English):

<body style="background:#F6F6F6; font-family:Verdana, Arial, Helvetica, sans-serif; font-size:12px; margin:0; padding:0;">
<div style="background:#F6F6F6; font-family:Verdana, Arial, Helvetica, sans-serif; font-size:12px; margin:0; padding:0;">
<table cellspacing="0" cellpadding="0" border="0" width="100%">
<tr>
<td align="center" valign="top" style="padding:20px 0 20px 0">
<table bgcolor="#FFFFFF" cellspacing="0" cellpadding="10" border="0" width="650" style="border:1px solid #E0E0E0;">
<!-- [ header starts here] -->
<tr>
<td valign="top"><a href="{{store url=""}}"><img src="{{var logo_url}}" alt="{{var logo_alt}}" style="margin-bottom:10px;" border="0"/></a></td>
</tr>
<!-- [ middle starts here] -->
<tr>
<td valign="top">
<h1 style="font-size:22px; font-weight:normal; line-height:22px; margin:0 0 11px 0;">Hej {{htmlescape var=$order.getCustomerName()}}</h1>
<p style="font-size:12px; line-height:16px; margin:0;">
Tak for din ordre hos {{var store.getFrontendName()}}.
Når din pakke er afsendt sender vi dig en e-mail med trackinglink.
Du kan ses status p&aring; din ordre ved at <a href="{{store url="customer/account/"}}" style="color:#1E7EC8;">logge ind p&aring; din konto</a>.
Har du sp&oslash;rgsm&aring;l til din ordre kan du kontakte os p&aring; <a href="mailto:{{config path='trans_email/ident_support/email'}}" style="color:#1E7EC8;">{{config path='trans_email/ident_support/email'}}</a> eller ringe til os p&aring; <span class="nobr">{{config path='general/store_information/phone'}}</span>.
</p>
<p style="font-size:12px; line-height:16px; margin:0;">Din ordreinformation er herunder. Tak for din handel.</p>
</tr>
<tr>
<td>
<h2 style="font-size:18px; font-weight:normal; margin:0;">Din ordre #{{var order.increment_id}} <small>(d. {{var order.getCreatedAtFormated('long')}})</small></h2>
</td>
</tr>
<tr>
<td>
<table cellspacing="0" cellpadding="0" border="0" width="650">
<thead>
<tr>
<th align="left" width="325" bgcolor="#EAEAEA" style="font-size:13px; padding:5px 9px 6px 9px; line-height:1em;">Faktureringsinformation:</th>
<th width="10"></th>
<th align="left" width="325" bgcolor="#EAEAEA" style="font-size:13px; padding:5px 9px 6px 9px; line-height:1em;">Betalingsmetode:</th>
</tr>
</thead>
<tbody>
<tr>
<td valign="top" style="font-size:12px; padding:7px 9px 9px 9px; border-left:1px solid #EAEAEA; border-bottom:1px solid #EAEAEA; border-right:1px solid #EAEAEA;">
{{var order.getBillingAddress().format('html')}}
</td>
<td>&nbsp;</td>
<td valign="top" style="font-size:12px; padding:7px 9px 9px 9px; border-left:1px solid #EAEAEA; border-bottom:1px solid #EAEAEA; border-right:1px solid #EAEAEA;">
{{var payment_html}}
</td>
</tr>
</tbody>
</table>
<br/>
{{depend order.getIsNotVirtual()}}
<table cellspacing="0" cellpadding="0" border="0" width="650">
<thead>
<tr>
<th align="left" width="325" bgcolor="#EAEAEA" style="font-size:13px; padding:5px 9px 6px 9px; line-height:1em;">Leveringsinformation:</th>
<th width="10"></th>
<th align="left" width="325" bgcolor="#EAEAEA" style="font-size:13px; padding:5px 9px 6px 9px; line-height:1em;">Leveringsmetode:</th>
</tr>
</thead>
<tbody>
<tr>
<td valign="top" style="font-size:12px; padding:7px 9px 9px 9px; border-left:1px solid #EAEAEA; border-bottom:1px solid #EAEAEA; border-right:1px solid #EAEAEA;">
{{var order.getShippingAddress().format('html')}}
&nbsp;
</td>
<td>&nbsp;</td>
<td valign="top" style="font-size:12px; padding:7px 9px 9px 9px; border-left:1px solid #EAEAEA; border-bottom:1px solid #EAEAEA; border-right:1px solid #EAEAEA;">
{{var order.getShippingDescription()}}
&nbsp;
</td>
</tr>
</tbody>
</table>
<br/>
{{/depend}}
{{layout handle="sales_email_order_items" order=$order}}
<p style="font-size:12px; margin:0 0 10px 0">{{var order.getEmailCustomerNote()}}</p>
</td>
</tr>
<tr>
<td bgcolor="#EAEAEA" align="center" style="background:#EAEAEA; text-align:center;"><center><p style="font-size:12px; margin:0;">Med venlig hilsen<br/><strong>{{var store.getFrontendName()}}</strong></p></center></td>
</tr>
</table>
</td>
</tr>
</table>
</div>
</body>

 

-- Best regards --
Kent Christiansen / @KentChrDK / Magento Certified Solution Specialist / Visit my site (DK)