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Changing name of sender

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Changing name of sender

Currently when a sales email is sent to the customer who requested information xxx@mycompany.com appears as the sender, however, this person is no longer employed here and I need it to say myname@mycompany.com . However, I can find no evidence of this persons name anywhere on my Magento Admin Dash and cannot seem to troubleshoot this using the methods I've found suggested online. 

 

Thank you!

3 REPLIES

Re: Changing name of sender

Hi @sarah_linville

 

you can change sales email id from your Magento admin panel.

 

follow below steps :

 

  • logged in to your magento admin panel by correct credentials
  • click on system->configuration from the menu
  • then on the left side under the configuration general  section you will find store email address section.
  • over there you will find sales representative tab
  • click on it - add new email address over there - click on save then clear cache and your sales email gets changed !!

Refer this link for more details - https://stuntcoders.com/magento-tutorials/magento-orders/configuring-sales-emails/

if issue solved,Click Kudos & Accept as Solution

Re: Changing name of sender

Thank you! I'm still learning and didn't think to clear my cache. Thanks again!

Re: Changing name of sender

Hi @sarah_linville

 

Glad to know that you have resolved your issue , happy to help and keep helping Smiley Happy

 

Keep learning !!

  

Hope it helps !

if issue solved,Click Kudos & Accept as Solution