Customer order emails are not being sent from my website

[joelui14gm8ca7]

Once the customer paces an order in the website the email is not being sent. When I log in to the admin panel under orders I see the order and it says that the customer has been notified. Once I invoice the order the invoice email is sent correctly to the customer. The shipment is also sent correctly. Whys is this happening. If I even try to send the order emailed from the orders menu in the admin panel It will not go out.

Contact emails get in just fine. But also when a customer gets registered the email does not go out to them.

What can I do to fix this? I have Magento 1.9.4.2

Thanks for your valuable support!

[amitsamsukha]

@joelui14gm8ca7 ,

Magento 1.9.4.2:: you need to setup CRONS to get emails working 

to setup cron you can add the following into your crontab 

*/5 * * * * /bin/bash /path/to/magento1.9/cron.sh

NOTE: kindly update /path/to/magento1.9 with your Magento directory path 

kindly Accept as a Solution if this works for yo and give Kudos   

[joelui14gm8ca7]

Hello! Thank you very much for your quick response. Did that but it does not work yet. However, I forgot to mention that the Website resides in on Host (Fastcomet) and the mail services for their email are in on another server in other hosting company (Microbit)  per the customer request. Does that need to change the configuration in any way? Please advise.

Thanks again and have a fantastic day!

[amitsamsukha]

@joelui14gm8ca7 ,

you can Use Below Extension & configure SMTP 

 
https://github.com/aschroder/Magento-SMTP-Pro-Email-Extension

kindly Accept as a Solution if this works for you and give Kudos