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Free Shipping Shopping Cart Rule doesn't work

Free Shipping Shopping Cart Rule doesn't work


I have a few different categories on my site for different checkouts. Regular customers, 30% partners, 40% partners and so on. For our 40% partners and regular customers they receive free freight. However our 30% partners are not supposed to, but it still comes up as free freight when they check out.


FYI our wed developer is no longer with the company and I have been hired to do marketing and manage getting some issues on the website corrected. I am trying to find out where this rule would be and why it is still defaulting to the "free freight."


Thank you in advance