We sometimes create a zero value sales transaction (for instance as a goodwill gesture). If this transaction then needs to be returned, how can we process a zero value credit memo? Thank you.
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What happens you try to issue a credit memo? Do you get a specific error?
Apologies - I did not see your reply.
When the invoice is zero value, you simply don't see the option in Magento to create a credit memo.
Do you have the office for just cancelling the order instead?
That would mess up our integrations so we need to have some way of reversing the sale rather than cancelling it please. Thank you.
If your integrations won't support it then you're only way is to customise Magento to allow it to create a credit memo for invoices of zero value. I doubt that there's a go to solution for this so it's going to be a cause of an investigation required from a Magento developer.