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Magento + UPS shipping: error with incorrect telephone number

Magento + UPS shipping: error with incorrect telephone number

When a customer enters in an invalid telephone number (say, 8 digits instead of 10), the order is accepted. However, if you try to process the order and print a shipping label with UPS, you get an error stating that the telephone number is incorrect, preventing you from printing the shipping label.

 

Is there anyway to edit this order telephone number, or have UPS allow an incorrect telephone number (since customers will use fake numbers anyway) so that I can print my shipping label?

 

Editing the order creates a new order, which means the user have to be contacted for credit card information again, which is not ideal (yes - I am aware there are ways to fix this...)

1 REPLY

Re: Magento + UPS shipping: error with incorrect telephone number

Can anyone help with this? Thank you.