Module doesn't show up

[LiveHelp]

Hello!

I installed a custom Module from both marketplace, and installed normally through Magento Connect Manager. 'Till here all fine. When I went to configure it, it doesn't show up in the configuration panel. Also in disable modules output is missing. So my problem is, it's installed but I can't configure it in any way.

I also tried to download and upload it through FTP and got the same problem.

The extension is: https://marketplace.magento.com/sostanza-sostanza-livehelp.html

Thank you in advance,

Matteo

[Rahul Gupta]

@LiveHelp have you try by logging out from admin and after flushing cache again logged in.

Thanks

[LiveHelp]

Yes, I also tried to disable all the caches but nothing.

[LiveHelp]

I retried and now it works. It still missing in the navigation bar.

[Rahul Gupta]

@LiveHelp 

Please check whether all the files are properly uploaded on the right place.

Thanks