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Not able to change quantity to refund in Credit Memo

Not able to change quantity to refund in Credit Memo

When I go in to do a credit memo it only lets me refund everything (full amount). I do not have the option to change to quantities to refund, that is not an editable field for me. Why is that? Do I need to change a setting or install an extension to make that feature available? I want to be able to partially refund if they only are returning 1 item. 

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2 REPLIES

Re: Not able to change quantity to refund in Credit Memo

Depends on your payment provider and if the extension/code supports partial refund

Re: Not able to change quantity to refund in Credit Memo

Hello @MFaccessories

It seems your store lacks an option of partial refund (however, it's hard to state it for sure).

You can have a look at this RMA module that allows returns per item.

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