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Order status goes from pending to closed

SOLVED

Order status goes from pending to closed

Hi,

When a pending order is shipped the order status goes right to closed vs. complete.  I have a module for RMA that's looking for the order to be in a complete status, not closed.

 

Is this the normal behavior?  How would i address?

 

Thanks in advance.

4 REPLIES

Re: Order status goes from pending to closed

Hello,

 

What's the name of your RMA extension which you used? Free or not?

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Re: Order status goes from pending to closed

HiIts paid from aheadworks

Re: Order status goes from pending to closed

Hi,

 

 I think the best way you need to create a support ticket to aHeadworks support.

Problem solved? Click Accept as Solution!

Re: Order status goes from pending to closed

turns out this was from an internal-credit module.  the developer provided great support and fixed it.