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Payment Responce Failed. Order stuck in "Pending Payment"

Payment Responce Failed. Order stuck in "Pending Payment"

Hello, 

 

I have a Order that is in Pending Payment status. The payment has been taken by Worldpay but the payment response message failed. 

 

How can I complete the order and change it to paid?

 

Thanks,

Sean

2 REPLIES

Re: Payment Responce Failed. Order stuck in "Pending Payment"

Hello

 

To complete Order you need to generate  invoice for that product from backend.

Open Sales > Order tab and open product which is pending and you want to make it complete.

Generate invoice order status will be changed.

 

Thanks

Re: Payment Responce Failed. Order stuck in "Pending Payment"

Hi Ashish,

 

I have just done that and an invoice has been created by it still says Pending Payment in the admin... so I can't complete the order.

 

Any ideas?

 

Thanks