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Sudenly lost my System menu option from Admin panel.

Sudenly lost my System menu option from Admin panel.

I was just disabling some modules from advanced section and all of the sudden some links like Admin, Report, Dashboard disappeared. Please help. 

11 REPLIES

Re: Sudenly lost my System menu option from Admin panel.

I have done the same thing as you, and I have only  my dashboard page showing.  If you find an answer to this question please let me know.

 

I disabled 3 add-ons that I never use in advanced, but I was working on a CMS page and I hit save and now my menu is completely gone.

 

Thank you,

Steven

 

Re: Sudenly lost my System menu option from Admin panel.

Hi @sssteven4,

 

Sound like you need to go to your FTP server and find the folder modules under:

/public_html/app/etc/modules

 

Here you have to enable the disabled modules again ->

 

Open the specific xml-module-file, in your favorite notepad editor e.g:

 

Amasty_Base.xml

 

-> Find the line <active>false</active>

Change false > true and SAVE and upload file back to server.

 

Repeat this on all the disabled files and empty cache and try login/logout.

 

Let me know how is works.

 

-- Best regards --
Kent Christiansen / @KentChrDK / Magento Certified Solution Specialist / Visit my site (DK)

Re: Sudenly lost my System menu option from Admin panel.

Thank you for your repsonse, that is helpful to know.

 

However, I have just  took one of my backup folders of my website and restored my site to work correctly.  After working on the site for about 10 minutes, just updating pictures, the menu bar is disappearing with a page refresh.  I have never had this problem before and I am not sure what caused it, but now I have no idea where to look for the problem.   It is not deleting any of my data to do this, but now I am afraid to change anything on my site. 

I am using 1.9.1.1 and I was going to try and update my site to version 1.9.2.4  to see if that would help, but I cannot find that version anywhere, and then I am not completely sure the best way to update.

 

I do not have an interface that I can do this automatically so I have to somehow upload data.

 

Thank you for your help.

Steven

Re: Sudenly lost my System menu option from Admin panel.

Hi @sssteven4,

 

Sounds like your system is buggy ?

 

Try to do a clean installation of Magento CE 1.9.2.4 and see if the previous problem is gone - if yes - export products into the clean installation.

Hard to troubleshot from here on your 1.9.1.1.

 

-- Best regards --
Kent Christiansen / @KentChrDK / Magento Certified Solution Specialist / Visit my site (DK)

Re: Sudenly lost my System menu option from Admin panel.

Thank you for your response, I actually tried to find a magento download of 1.9.2 and cannot find one, all I see is v2.0

How do I find older version of system.  

If I do install fresh copy, wont I lose all my custom settings and all the addons that were installed?

Is it possible to install a copy over my current installation or will that not help?

I have a very custom website that I cannot really do any work on so I am in tough spot for the moment.

 

 

Thank you,

Steven

 

Re: Sudenly lost my System menu option from Admin panel.

You can find older Magento versions from here:

 

https://magento.com/tech-resources/download?_ga=1.182128871.1137594946.1479457878

 

Click on Release Archive tab and scroll WAY down.

Tanel Raja

Re: Sudenly lost my System menu option from Admin panel.

Hi again @sssteven4,

 

As @Pronto points out - please see the link for "older" Magento CE versions Smiley Happy

 

For the remaining questions:

 

If I do install fresh copy, wont I lose all my custom settings and all the addons that were installed?

--> If you do a fresh installation of Magento on your server (and overwriting) then you will loose all custom modules, products, etc.

Is it possible to install a copy over my current installation or will that not help?

--> This could be possible to replace only magento standard files using ftp or ssh. But you will have to be 200% sure, that all your customizations is made using magento standard, this means that no core files must have been edited by any developer.

You can talk to you developer/company, and have them run a check on this. There is a tool, which runs a check to see if any magento core files have been touched (I can't remember the name of it)

Also you have to be sure, that all your customization did not touch the database in any way, because only replacing the php/phtml files, wont help you if the error is in the database (hope this makes sense).


I have a very custom website that I cannot really do any work on so I am in tough spot for the moment.

--> Yes I can see that.. My solution to your, call a company or developer and pay the "cost", a non-functional webshop is no money, so this issue has to be fixed right away.

 

Have a great day Smiley Happy

-- Best regards --
Kent Christiansen / @KentChrDK / Magento Certified Solution Specialist / Visit my site (DK)

Re: Sudenly lost my System menu option from Admin panel.

Thank you for your replies, it is not what I wanted to hear, but I can see you are right, I was hoping since I am a novice at this there was hope.  

 

I have 1 more question that might help me with this, is there anywhere to get a version of 1.9.2.4 to install?
I have another website that was a copy of this site, so I can maybe just update there. That site doesn't have any bugs, it is just 1 month behind my main site.   

I have all of my addon extensions that say they are only compatible with ver. 1.9.2  so I don't want to upgrade to 1.9.3, or go to 2. whatever.

 

Thank you again for your help.   I do not have a  developer, I built 4 websites myself using magento so I am getting better at it, but I know nothing about the way it works.  I might be able to edit the text in a file, and have a little database knowledge, but not enough to even begin to figure this out.

Steven

Re: Sudenly lost my System menu option from Admin panel.

Hi @sssteven4,

 

Download from here: https://magento.com/tech-resources/download 

 

Are you sure, you need to upgrade ?

 

Magento is not like eg. Wordpress, you don't have to update if not needed,or said another way, if it ain't broken dont fix it Smiley Happy

As long as you remember to have the securiy pacthes applied, I think you will be fine on a Magento 1.9.2.

 

So maybe you will have to team up with a dedicated magento developer and have him/her go through you site and make corrections along the way.

 

Hope this makes sense.

 

-- Best regards --
Kent Christiansen / @KentChrDK / Magento Certified Solution Specialist / Visit my site (DK)