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Support my admin users - Knowledge Base for staff

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Support my admin users - Knowledge Base for staff

I'm providing a Magento site for my remote employer.

I'm not on site to train staff on every feature and new function I add to the system.

 

I need to set up a documentation system to provide a knowldge base for the staff with whom I work.

 

I've clicked through all the Administrator extension pages and found
Admin user notes...not quite what I need.
There is an Admin Wiki extension but support stopped at Mage-v1.6.
Admin Page Notes could maybe work, but it's not a structured KB with search function.
http://www.magentocommerce.com/magento-connect/admin-page-notes.html

 

Searching Google generates many pages of people offering help to site administrators or FAQ systems, Help systems, etc.
Lots of good stuff, but nothing pertaining to setting up a custom help system for the administrative users.

 

Most of the staff at my company are not very technical. Clicking them to Magento help pages would be a freakin' disaster.

I know I can set up a totally separate knowlege base system, but then they would have to look at it....vs me pushing it at them in the site.

Has anyone already solved this type of problem and/or do you have suggestions for how to address this training challenge?

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7 REPLIES

Re: Support my admin users - Knowledge Base for staff

Your staff can refer following Magento user guides

 

1) For community editions

Magento community edition user guide

 

2) For enterprise edition

Magento enterprise edition user guide

 

They can watch the Magento webinars also.

 

 

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Problem Solved Click Accept as Solution!:Magento Community India Forum

Re: Support my admin users - Knowledge Base for staff

Hi,

 

I guess the best option will be to have a stand-alone KB system because Magento is great in product/order management, but not designed for convenient content management. What you can do is add an extra item into top-menu in admin backend and link it to this external system - at least your staff won't have to remember the name of the URL all the time.

 

 

Magecom | Magento e-Commerce Development
www.magecom.net

Re: Support my admin users - Knowledge Base for staff


muk_t wrote:

Your staff can refer following Magento user guides


Thank you for the suggestion.
However, when I add new extensions, I need to be able to let them know how they affect the workflow for our company.

It is wise to leverage the existing tools, but I will need to guid them through specific functions that affect their work.

Re: Support my admin users - Knowledge Base for staff


Magecom Team wrote:I guess the best option will be to have a stand-alone KB system because Magento is great in product/order management, but not designed for convenient content management. What you can do is add an extra item into top-menu in admin backend and link it to this external system - at least your staff won't have to remember the name of the URL all the time.

An external KB seems like the best move.

I'm not concerned about a GUI to build the help content because I can do that, but it would be nice to have a built-in method of displaying it.


Unfortunately, I'm not an MVC/Zend/Magento programmer yet, but I am working through a few tutorials to see if I can work up something.

Re: Support my admin users - Knowledge Base for staff

I just discovered the Ultimate Module Creator.

I can use it to create an KB...and maybe a lot more.

http://www.magentocommerce.com/magento-connect/ultimate-module-creator.html

 

I can't fully express how cool this tool is for someone like me who doesn't fully understand how to create Magento tools.

http://www.magentocommerce.com/magento-connect/developer/MariusStrajeru

THANK YOU!!!

 

More about the module creator
http://alanstorm.com/magento_ultimate_module_creator_review

http://marius-strajeru.blogspot.com/p/ultimate-module-creator.html

https://github.com/tzyganu/UMC1.9

https://github.com/tzyganu/UMC1.9/wiki

Re: Support my admin users - Knowledge Base for staff

Hi @versatile, if you're still in need of a solution, you might want to check out https://github.com/mzeis/Mzeis_Documentation as well.

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Community Manager, Magento
Problem solved? Click Accept as Solution!
Still stuck? Check out our documentation: https://magento.com/resources/technical

Re: Support my admin users - Knowledge Base for staff

Thank you. I will definitley check this out.

The module creator is great...but it doesn't have an admin view-only option.