I have recently upgrade my website from magento 1.7.2 to 22.214.171.124 CE. I have been using amasty's abandon cart email extension, but since latest upgrade I have found, Abandoned cart reports in admin are showing nothing. Grid shows empty but when i inspected database tables, i have found there are entries in Log_Quotes as well as in sales_quote tables. I am not getting what could have been gone wrong. Can anyone suggest me for solution?
Did you go through best practices, i.e. refresh cache, reindex site, etc. If still struggling, reach out to Amasty. The extension might might not be developed to support the latest version that you upgraded; or you might need to upgrade the Amasty extension (if new version available) to support CE 126.96.36.199
I have the same problem after update from 188.8.131.52 to 184.108.40.206.
Abandoned cart repotr (report_shopcart) is not working.
I see only few cart not updated. If i open every customer i can see a lot of abandoned cart.
I have done everything: cache, index, redis, etc... i don't have any extension related to abandoned cart.
I can't update to 220.127.116.11 because i need to wait some developer release new version of some extensione, but in 18.104.22.168 abandone cart report is really broken!!!
Did anyone every find a solution to this? I am running Magento ver. 22.214.171.124 and my reports are not populating with anything either.