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Website doesn't work on Mac?

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Website doesn't work on Mac?

Not sure if this topic belongs here or in technical issues, but I have ran into an odd thing.

 

Some customers, with Mac computers, have said they have troubles loading our website. I was wondering if there could be a cause or some way I can test without having a Mac myself. I tested the website on Safari, so I don't think it is browser related. It just seems odd that a particular type of computer wouldn't load the website. Also wonder if this could relate to an early post I did...

 

Anyone have any ideas or ran into this themselves?

4 REPLIES 4
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Re: Website doesn't work on Mac?

I suppose it depends on the trouble they're having.

 

You may want to try out a cross-browser testing tool that will test various browsers. Tools like CrossBrowserTesting.com and BrowserStack.com will allow you to specifically test a variety of browsers on a Mac OS. 

 

You can check Magento logs and server logs for any smoking guns too.

 

I noticed that your site doesn't automatically forward from http to https. I don't think it's the cause of your trouble, but that will, at the very least, cause some browsers to mark your site as not being secure.

 

Looking at your loading speed, it appears that you could further compress some of your images, minify JavaScript and CSS, Use a CDN like Cloudflare, and leverage Browser Caching. I also noticed some files loading with your homepage responding with 404 errors. These include colorbox.css, jquery.min.js, and jquery.colorbox-min.js. 

 

I also noticed that you're using a deprecated HTML tag <center>. Deprecated tags eventually lose browser support, which can cause loading issues.

 

Best of luck!

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Re: Website doesn't work on Mac?

@Robert Rand 

 

I will try the cross browser helpers. Thanks.

 

I know about the whole https thing, our site only does that where it takes customer information. Probably will at some point change it to everything.

 

I know about those three files, and the weird thing is, I can't find where they are called. I know the theme I use calls them for product pages but that should be it, but it isn't. I don't know if moving them from the theme folder to where they need to be will solve that particular issue or not.

 

Thank you for the advice.

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Re: Website doesn't work on Mac?


@letssewllc wrote:

I know about the whole https thing, our site only does that where it takes customer information. Probably will at some point change it to everything.


You may want to switch everything over to HTTPS sooner rather than later as Google now prioritizes HTTPS over HTTP websites in their search rankings. 

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Re: Website doesn't work on Mac?

So I found the code calls for the files finally. Just had to stop thinking about it I guess. I have swapped over to HTTPS. So hopefully some of the issues will be gone. I guess I will wait and see.