We have issues where users cannot log-in from the frontend of our website.
When customers try to log-in, the page reloads/refreshes back into the log-in screen again giving no prompts or errors.
But if you try the same thing in Google Chrome incognito mode the log-in will be successful.
After checking several forums and suggestions we have added the following code in login.phtml found in template/customer/form/login.phtml and template/persistent/customer/form/login.phtml
<input type="hidden" name="form_key" value="<?php echo Mage::getSingleton('core/session')->getFormKey(); ?>" />
This did not fix the problem and we are still experiencing the same issue.
We are running Magento ver. 22.214.171.124 and we have a custom theme.
Does anyone one have a solution to this issue?
Try again clearing your browser cache and it will work.
PM me your website URL to check.
Was this issue resolved?
I am also having the same issue.
I upgraded my Magento installation last year when 1.9 came out and reversed it as I tried every mentioned fix.
But I figured I am a number of versions behind and decided to upgrade to 126.96.36.199-2 in the hope this bug had been ironed out and wishing I hadn't bothered.
Incognito works fine. Safari fails, bog-standard android browser fails and IE also suffers the same loop back to the log in page.
check System > Configuration > Web > Session, select no for all the options (try turn ;'use SID' on and see if it makes any difference),
also check System > Configuration > Web and make sure you have sorrect settings.