Cannot send tracking number in shipment email when creating shipment from API

[tajveez_rehman]

Hi, I'm creating shipment and tracking number by calling APIs i.e. sales_order_shipment.create and sales_order_shipment.addTrack. APIs are running fine, they are creating shipment and generating tracking number, But when I try to send tracking number in shipment email through the following code (in shipment email template):

Tracking Number: {{block type='core/template' area='frontend' template='email/order/shipment/track.phtml' shipment=$shipment order=$order}}

the shipment email comes empty and when I remove this code the email comes fine but without tracking number, Everything runs fine when I create shipment from Admin i.e. the shipment email comes fine along with the tracking number. What's causing the problem? Is there any other way to send tracking number in shipment email?

[Sunil Patel]

Hello @tajveez_rehman 

check below two link will be helpful

https://magento.stackexchange.com/questions/96582/shipping-email-ignored-when-api-sends-tracking-num...
https://www.customerparadigm.com/magento-api-shipping-email-notification-bug-solved/

if works then mark as solution

[tajveez_rehman]

Hi @Sunil Patel, 

Thanks for the links I'm looking into these, I have noted that $shipment in the following code:

Tracking Number: {{block type='core/template' area='frontend' template='email/order/shipment/track.phtml' shipment=$shipment order=$order}}

 present in my shipping email template doesn't get any value when Its called from APIs otherwise when we create shipment and tracking number from backend it works fine. What can be the problem here

[Sunil Patel]

Hello @tajveez_rehman 

https://support.theredrook.com/support/solutions/articles/17000063866-enhanced-magento-1-api-for-sen...

download module from above link and install it and check it.

if works then mark as solution.

[tajveez_rehman]

I'm still getting blank shipment email

[Sunil Patel]

Hello @tajveez_rehman 

have you enabled this setting?

[tajveez_rehman]

Yes, it's enabled. This code in email template:

{{block type='core/template' area='frontend' template='email/order/shipment/track.phtml' shipment=$shipment order=$order}}

makes email go blank when I remove this code from my email template the email comes fine, this code calls a template that shows tracking number in the email. There's no trouble with this code when sending shipment email from adminpanel

[Sunil Patel]

Hello @tajveez_rehman 

can you check is any module override same file and little bit debug with that zip file module

is that calling or not

[tajveez_rehman]

There's no other module overriding it. and the module that you suggesting running fine but the create method in V2.php is not running instead, create method in Api.php file is running and also addTrack method in Api.php is also running

[fei_song]

Hi I recommend TrackingMore plugin. https://www.trackingmore.com/apps-magento.html It's much easier than do it yourself.

• Support delivery tracking of 410 couriers, including major carriers like USPS, UPS, FedEx, DHL
• Support multi-store connector and management
• Auto import and track shipments from Magento shop every 8 hours
• Store detailed package information all in one panel, easy to know shipping performance
• Allow your site customers to check shipment progress easily within your store
• Reassure your customers by sending email/SMS notifications to notify them when order status changes