Contact Form in CMS not working

[rareus]

Hey all, I have tried to make a form submission, but received the error "Unable to submit your request. Please, try again later"

After some investigation, it seems that the problem is in this row:

Mage::getSingleton('customer/session')->addError(Mage::helper('contacts')

Anyone has got any solution for this? Thanks!

[Damian Culotta]

Hi @rareus,

Have you added a form into a CMS page?

Can you share how youv'e added the form?

[rareus]

Hi, the form belongs to a template, which is based on the original contact us form from Magento.

[Damian Culotta]

Hi @rareus,

If that form is into a Magento's CMS page, can you share that page content?

[rareus]

Hi, could you advise where do I get the file? Thanks!

[Rakesh Jesadiya]

You can get this file from Contacts module under the app/code/core.

Your file path will be,

app/code/core/Mage/Contacts/controllers/IndexController.php

[rareus]

Hi, please see attached code:

class Mage_Contacts_IndexController extends Mage_Core_Controller_Front_Action
{

    const XML_PATH_EMAIL_RECIPIENT  = 'contacts/email/recipient_email';
    const XML_PATH_EMAIL_SENDER     = 'contacts/email/sender_email_identity';
    const XML_PATH_EMAIL_TEMPLATE   = 'contacts/email/email_template';
    const XML_PATH_ENABLED          = 'contacts/contacts/enabled';

    public function preDispatch()
    {
        parent::preDispatch();

        if( !Mage::getStoreConfigFlag(self::XML_PATH_ENABLED) ) {
            $this->norouteAction();
        }
    }

    public function indexAction()
    {
        $this->loadLayout();
        $this->getLayout()->getBlock('contactForm')
            ->setFormAction( Mage::getUrl('*/*/post', array('_secure' => $this->getRequest()->isSecure())) );

        $this->_initLayoutMessages('customer/session');
        $this->_initLayoutMessages('catalog/session');
        $this->renderLayout();
    }

    public function postAction()
    {
        $post = $this->getRequest()->getPost();
        if ( $post ) {
            $translate = Mage::getSingleton('core/translate');
            /* @var $translate Mage_Core_Model_Translate */
            $translate->setTranslateInline(false);
            try {
                $postObject = new Varien_Object();
                $postObject->setData($post);

                $error = false;

                if (!Zend_Validate::is(trim($post['name']) , 'NotEmpty')) {
                    $error = true;
                }

                if (!Zend_Validate::is(trim($post['comment']) , 'NotEmpty')) {
                    $error = true;
                }

                if (!Zend_Validate::is(trim($post['email']), 'EmailAddress')) {
                    $error = true;
                }

                if (Zend_Validate::is(trim($post['hideit']), 'NotEmpty')) {
                    $error = true;
                }

                if ($error) {
                    throw new Exception();
                }
                $mailTemplate = Mage::getModel('core/email_template');
                /* @var $mailTemplate Mage_Core_Model_Email_Template */
                $mailTemplate->setDesignConfig(array('area' => 'frontend'))
                    ->setReplyTo($post['email'])
                    ->sendTransactional(
                        Mage::getStoreConfig(self::XML_PATH_EMAIL_TEMPLATE),
                        Mage::getStoreConfig(self::XML_PATH_EMAIL_SENDER),
                        Mage::getStoreConfig(self::XML_PATH_EMAIL_RECIPIENT),
                        null,
                        array('data' => $postObject)
                    );

                if (!$mailTemplate->getSentSuccess()) {
                    throw new Exception();
                }

                $translate->setTranslateInline(true);

                Mage::getSingleton('customer/session')->addSuccess(Mage::helper('contacts')->__('Your inquiry was submitted and will be responded to as soon as possible. Thank you for contacting us.'));
                $this->_redirect('*/*/');

                return;
            } catch (Exception $e) {
                $translate->setTranslateInline(true);

                Mage::getSingleton('customer/session')->addError(Mage::helper('contacts')->__('Unable to submit your request. Please, try again later'));
                $this->_redirect('*/*/');
                return;
            }

        } else {
            $this->_redirect('*/*/');
        }
    }

}

[Rakesh Jesadiya]

Your error is coming from catch($Exception $e) block,

check,

catch (Exception $e) {
                echo "<pre>";print_r($e->getMessage());
                $translate->setTranslateInline(true);

                Mage::getSingleton('customer/session')->addError(Mage::helper('contacts')->__('Unable to submit your request. Please, try again later'));
                $this->_redirect('*/*/');
                return;
            }

So Might be issue with your Email configuration is not set in your server, Plz ask for Hosting provider to setup mail configuration.

Or Debug your log in cache block.

[Sunil Patel]

Hello @rareus

Add below thing into catch function 

} catch (Exception $e) {
echo "<pre>";
print_R($e->getMessage());
exit;
}

By above code, you will get actual error.

Hope it will help you.

[rareus]

---

@Sunil Patel wrote:

Hello @rareus

Add below thing into catch function 

} catch (Exception $e) {
echo "<pre>";
print_R($e->getMessage());
exit;
}

By above code, you will get actual error.

Hope it will help you.

---

Hi, tried the above and I got a blank page.