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Customers can't log in! Emails not in customer_entity table

Customers can't log in! Emails not in customer_entity table

Hello guys,

In my Magento 1.9.4 customers cannot sign back into their accounts after registration is completed.
- the new email address can be seen in Admin Manage Customers page
- the new email address can be seen in the Database customer_entity_varchar table
- the email address cannot be seen in the Database customer_entity table though all other columns on the table are filled with data (but customer cannot sign back into their new account)
- but if I copy the email address from the Admin to the Database customer_entity table, then customer can sign back in.

Please why is the register process not saving the email to the database customer_entity table where most needed? And
How is the email being listed on Admin Manage Customers page?

 

Many thanks,

 

Rich S