cancel
Showing results for 
Search instead for 
Did you mean: 

Customers can't log in! Emails not in customer_entity table

   Did you know you can see the translated content as per your choice?

Translation is in progress. Please check again after few minutes.

Customers can't log in! Emails not in customer_entity table

Hello guys,

In my Magento 1.9.4 customers cannot sign back into their accounts after registration is completed.
- the new email address can be seen in Admin Manage Customers page
- the new email address can be seen in the Database customer_entity_varchar table
- the email address cannot be seen in the Database customer_entity table though all other columns on the table are filled with data (but customer cannot sign back into their new account)
- but if I copy the email address from the Admin to the Database customer_entity table, then customer can sign back in.

Please why is the register process not saving the email to the database customer_entity table where most needed? And
How is the email being listed on Admin Manage Customers page?

 

Many thanks,

 

Rich S