Re: Magento 1.9 fast async INDEXING EXTENSION from Mirasvit
You purchased the Fast Async Indexing Extension from Mirasvit for $149, expecting it to improve Magento 1.9 indexing performance significantly and reduce reindexing time during catalog updates or order changes.
After installation, the extension failed to work as promised—it either didn’t speed up indexing at all or caused errors in your Magento system, leading to operational issues.
Instead of providing a working solution or direct technical support, Mirasvit redirected the responsibility to your developer, which is frustrating, especially after paying a premium for a supposedly “plug-and-play” extension.
Customers from trusted extension menus like Mirasvit’s expecting professional quality and ready-to-use features, not incomplete tools that require custom development or debugging post-purchase.
It’s like ordering from a restaurant menu—if you select a dish described as “hot and fresh” but get it cold and undercooked, it’s not your job to fix it in the kitchen.
The Mirasvit website extension menu makes bold claims about performance and ease of use, and when that standard isn’t met, it's fair to demand full support or a refund—not troubleshooting tasks passed onto the customer.
You are not alone—other users have reported similar issues with Mirasvit extensions, especially when support becomes minimal once payment is made, leaving clients to resolve bugs independently.
Since the extension isn't functioning and vendor support is lacking, it's entirely within your rights to demand proper support, request a refund, or escalate the case if you’re receiving a product that doesn’t meet the description.
Because the payment was made via PayPal, you can consider filing a dispute for "Item Not as Described" if Mirasvit refuses to provide a functional solution or if no timely resolution is offered.
Make sure to keep all communication records between you and Mirasvit support, including emails, chat logs, and installation issues—these will help strengthen your PayPal case or future claims.
If you still need the extension’s functionality urgently, consider hiring a Magento expert or freelancer who has worked with Mirasvit’s extension menu before and can identify if the problem is within your setup or the module itself.
Ultimately, when companies promote premium extensions on their product menu, they must also deliver premium support. You paid for a complete, working solution—and like any item from a professional menu—you should get exactly what you ordered, without extra burden on your end.
