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Magento is down after installing extension

Magento is down after installing extension

Hi Friends, 


I install SMTP PRO Mail extension from magento connect manager..but when I return to my admin page from that window... after that admin page(back-end) and front-end both are not show..


Server Error



And error generate of this type:


PHP Parse error:  syntax error, unexpected '/', expecting ')' in /XXXXXXX/public_html/tienda/lib/Zend/Cache/Backend/File.php on line 99


PHP Fatal error: Class 'Aschroder_SMTPPro_Model_Mysql4_Setup' not found in /XXXXXXX/public_html/tienda/includes/src/Mage_Core_Model_Resource_Setup.php on line 234


*I am running Magento Community v1.9.1.1


How I can access again to the site and administration panel?

So ,you have any answer of this error. Please suggest...



Re: Magento is down after installing extension

Seems like a compiler fail. I would not use the compiler feature at all (see also here:

You can try:

php -f shell/compiler.php -- clear
php -f shell/compiler.php -- compile

But as i said, it's better to disable the compiler at all (refer here:


It's also good to have a staging environment for the next time you install a unknown module (a module not proved by your developer) via the connect manager ;-)