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Order can not be canceled. Already voided Transaction

Order can not be canceled. Already voided Transaction

Having a really hard time with this.

 

We are building a new cart and some how a customer already found it and purchased even though we are months away from launching. =p

 

Well we seen the transaction in our Authorize.net and we voided it through there. I then went into Magento so I could set the order to Canceled  but it won't set it because it can no longer find the transaction within authorize.net

 

Why in gods name. Anyways.  How can I set this stupid order to cancelled. 

 

and how can I stop magento from trying to sync up with Authorize.net for all of these tasks.  I only want magento to do the original "authorize the card" and from there no out just leave it alone.  We manage all of our transactions directly within authorize.net and I don't want magento having anything to do with it after the initial authorization.

 

Help?

1 REPLY

Re: Order can not be canceled. Already voided Transaction

no thoughts?

 

Honestly I think if I could stop magento from talking to Authorize past the originally authorization everything would be awesome.