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Order confirmation email not sent to customer only to store owner

Order confirmation email not sent to customer only to store owner

Hi all,

 

i have been spending the last week trying to figure out the root cause for this issue

 

some facts

cron php setup correctly , both on server and in magento

updated to mage 1.9.2.4  this is when the problems started

installed aoe scheduler to monitor cron jobs, working fine

have mandrill + mailchimp set up

 

the issue

order confirmation emails are sent properly to the store owner ( can see the emails fine in mandrill outbound queue)

customer however is not receiving any confirmation emails..  , they are just not send ( so not in spam)

admin backend : sales orders confirms this , when viewing an order it  says : 

Order # 400000026 (the order confirmation email is not sent)

 

in the comments section on the order it says:

 

Customer Notification Not Applicable

 

 

manually sending the order works

 

clearly this is a bug in magento

 

would like/appreciate some help in solving this.. 

3 REPLIES

Re: Order confirmation email not sent to customer only to store owner

Hi

I'm experiencing the exact same problem.
Did you find a solution?

Re: Order confirmation email not sent to customer only to store owner

I'm also running into the exact same issue and haven't been able to figure it out yet. I'm on 1.9.3

Re: Order confirmation email not sent to customer only to store owner

Have you checked table core_email_queue ?

It should contains one row for each email, and one row for each recipients  core_email_queue_recipients

What email type you have there?

 

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