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Order overview not showing up

Order overview not showing up

Hey,

when I go to "Orders" and click on one of my test orders that are labeled "Proccessing" all I see is this:

http://postimg.org/image/abnjzxhxf/

 

No more infos, nothing to click.

Any idea what to do? What should appear when I click on an order?
Thanks!

7 REPLIES

Re: Order overview not showing up

I suggest that you check first var/log/system.log and/or var/log/exception.log as there's probably more information about what's going on. It looks like Magento crashes at some point.

Tanel Raja

Re: Order overview not showing up

Can't find it. My var folder looks like this:

var folder

Re: Order overview not showing up

You probably need to turn on logging. Go to System > Configuration > Developer > Log Settings and enable it.

Tanel Raja

Re: Order overview not showing up

Turned it on. Where should the folder be? 

I'm looking at Magento > var

Can't see it Smiley Sad

Thanks so far btw!

Re: Order overview not showing up

Now go to your orders and try to make sure that problem happens again. After that your var folder should have log folder containing either system.log or system.log and exception.log.

Tanel Raja

Re: Order overview not showing up

I did. Still no new folder in var

Re: Order overview not showing up

This is kind of suspicious; even perfectly configured Magento will now and then spill something to system.log -- are you sure you enabled logging? This is by default turned off.

Tanel Raja