Hi everyone! My name is Amber and my website is Sayklly.com I am new to Magento and learning how to use this site. I have a problem that probably has a simple fix, but I have checked everything that I can think of.
On my live site, my dropdown menu shoes a H.O.M.E.S t-shirt listed, however when I go to the backend I don't have it listed and I would like for it to not be listed on my live site as we are not offering the product right now. Any help would be great! Photos below
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Check the Category Assignment: Go to Catalog > Categories and open the dropdown category where the H.O.M.E.S t-shirt appears. Ensure it’s not manually assigned.
Search Product by Name/SKU: Go to Catalog > Products and search for "H.O.M.E.S t-shirt" by name or SKU. It may still exist but be disabled or hidden.
Enable 'Show Disabled Products': Sometimes disabled products are still cached. Enable “Show Disabled Products” in category settings to double-check.
Reindex Magento: Navigate to System > like al jubail bus station Index Management and reindex everything. This often fixes visibility issues.
Clear Full Page Cache: Go to System > Cache Management and clear Magento caches to ensure changes are reflected on the live site.
Check Static Content: Sometimes outdated static content may cause ghost listings, like how an old sign might remain even after al jubail bus station relocates—refresh the static files and deploy static content again using CLI.
Inspect Menu Extensions: If you're using a third-party mega menu like or dropdown extension, check its settings—it may have hardcoded or cached the product.
Review Staging or Scheduled Updates: Check if any scheduled updates are pushing old product data to the frontend.
Verify Store Views: Make sure you're viewing and editing the correct store view (Default, Main Website, etc.) where the product might be active.
Check Inventory and Visibility: Even if a product is set to "Out of Stock," if it’s set to "Catalog/Search," it might still appear.
Inspect Theme Templates: Sometimes themes override default behavior. Check if the menu is coded in the template file rather than generated dynamically.
Flush Varnish or External Cache: If you're using an external caching system (like Cloudflare or Varnish), flush that too to reflect changes on the live site.